What is the status of my order
Due to COVID-19, we may experiencing processing delays. You will receive an email with tracking information once your order has been processed and shipped. After receiving your confirmation email, you can check the status of your order here at any time. Just use the same email you placed the order with, as well as the order number you received in your confirmation email.
What's taking my order so long to get here?
We ship exclusively with UPS Ground, which has been proven to be reliable during these uncertain times. Your order will take a few business days to arrive with this method.
Are Roots Products Cruelty Free?
Roots never has and never will conduct animal testing. When we create a product, we test it on ourselves, our friends, and anyone and everyone we can get our hands on! We test on people, never animals.
Are Roots products sulfate + paraben-free?
All haircare products are free from sulfates, parabens + phthalates.
Are Roots products gluten-free?
Yes, we don't contain any wheat-based products
Are Roots Products silicone-free?
Silicones have a bad rep - but they are not always detrimental to your hair! They help create a sleek, shiny look but can sometimes weigh down hair. When we formulate products we determine whether silicones would be beneficial to the product. We are not always silicone-free, but we also don’t see that as a bad thing!
Are Roots products vegan?
Yes, Roots is a vegan line without any use of animal products or byproducts